David Lyth

David M. Lyth is Professor of Industrial Engineering at Western Michigan University. He received his B.S. degree from Michigan Technological University before working as a quality control manager for two firms, a heavy metal fabricator and a healthcare equipment manufacturer. During that time he was certified as a Quality Engineer by the American Society for Quality Control. He received a M.S. from Western Michigan University and his Ph.D. in Production/Operations Management from Michigan State University. Dr. Lyth completed ISO-9000 Lead Assessor Training and worked with four firms as they achieved registration. His research has focused on the relationship of service quality to a variety of issues, including organizational culture and system design, ISO-9000 implementation and supply chain management. He has also studied service quality in the healthcare environment, specifically performing cultural analysis for a variety of hospitals across the United States. Dr. Lyth is co-founder and co-director of WMU’s Engineering Management Research Laboratory.